innovative ideas for hotel front desk

When a guest feels the hotel understands them, they are 13% more likely to stay there again. A TEMPORARY HOME. ABOUT THE AUTHOR |  Cristina Villalón is the Co-Founder and Lead Designer at Álvarez-Díaz & Villalón. Hotel occupancy rates have picked up a bit since they bottomed out in April and May, but for the most part, the industry is still in survival mode. First impressions are an important part of human interaction that I'm going to say translates over into an office environment as well. More hotels have added and continue to add gyms, health spas, retreat areas, air and water purification systems, in-room exercise equipment and space, energizing lighting, and other special offerings to accommodate the preferences of health-conscious guests. 6. Instead of waiting in line at the front desk, guests can go straight to their rooms and use their smart phones or smart watches to unlock the door. Expect to see more site-integrated hotels in 2020. In Conversation With Habitual - What Does The Future Look Like For HealthTech Into 2021? As much as they expect hi-tech, smart features and services, U.S. guests still appreciate the value of personal and friendly high-touch hospitality. Smart materials that can change color, texture, and/or form based on temperature, lighting, and electrical fields will make lifelong impressions on hotel guests. Your email address will not be published. Contactless check-in and room entry, stringent sanitation protocols and socially distanced dining are now must-haves, but more innovative ideas have to take root to convince many guests to book a stay. The technology is popular at resorts like Disney World and Great Wolf Lodge. All Rights Reserved, This is a BETA experience. Booking rooms, answering questions, helping general hotel operations stay on track—the front desk is vital to your hotel. Hotel staff could be alerted to guests’ preferences based on where they spend their time. Hotels are now including gluten-free & vegan options. Virtual check-ins and digital keys using your phone will be used at some hotels like Hilton. Most check-in and front desk experiences are unique. Checking In Without the Front Desk. Biophilic design provides ways to meet those needs by creating a habitat in our built environments. The central living element in the room is flexible and can be moved to one side or another other in seconds allowing the guest to create space wherever they need it, either enlarging the living area or kitchen. What It Is: Robots will not be replacing your front desk agents any time soon but they can offer assistance for central reservations. With these new design and layout possibilities, hotels can offer guests an innovative and more personalized experience that can adapt to their individual needs. She is the author of the new book "The Customer Of The Future: 10 Guiding Principles For Winning Tomorrow's Business" (HarperCollins). Her first book was 'More is More: How The Best Companies Work Harder And Go Farther To Create Knock Your Socks Off Customer Experiences." The Novanta Desk; The Novanta Desk is the brainchild of designer Luke Riggall. When it comes to manufacturing products, 3-D printing will be able to create eco-friendly textiles that seemed impossible. Natural light, solar panels, recycled wood, organic materials, hourglass timers in showers, locally handcrafted items and repurposed furniture are some of the trends. AR can be used to take guests on a tour of the hotel, showcase the property’s amenities and share information about the area. I am a front desk supervisor for a full service property and my AGM has just tasked me with coming up with a new incentive program for the front desk employees since our last one (50% commission on breakfast coupon sales) failed miserably and is costing us a lot more than originally anticipated. Technology, experience economy is booming everywhere while competition is It is a perfect desk for anybody who is looking for a standard office desk with high functionality and ergonomic design. Mixing these design elements will help create new & unexpected environments. Mixed-Income Housing and Preconditions for Success, 5 Awesome Sustainable Office Design Trends to Watch for in 2020. Depending on your hotel's inventory … The rooms allow guests to use voice control technology and speak naturally to get personalized assistance for both business and personal travel. Modern guests want to be engaged, heard, empowered and delighted by hotels. Public spaces and the front desk need to be cleaned frequently. As modern guests travel, both for business and pleasure, they want to have their needs met to have a personalized and seamless experience. specific about what is offered by particular rooms or suites, since the front desk knows exact inventory that day. Blake is the author of two books on customer experience. The wall of each room at Hub by Premier Inn in the U.K. includes an AR map of the local area. Already there is a  new concept called Stay Kooook, developed to make you live like at home in a hotel. Many hotels are rolling out smart rooms, which combine AI and voice recognition technology to integrate virtual assistants into the room. The better your hotel guests’ experience, the better their reviews will be, and the more people will want to stay at your hotel. The research states that, “Consumers are used to buying exactly what they want and need when it comes to music, entertainment, fashion, and travel. The design and functionality of meeting spaces has changed in order to adapt to new technology. Blake Morgan is a customer experience futurist. 3. Blake's clients include Comcast, Genentech, Accor Hotels, Accenture, Parker Hannifin, Ericcson, Omron, Verizon, Adobe and more. Yes, I know that there are days when we don’t feel like smiling, but an awesome front desk member should be ready to come to work with a smile. AI Virtual Agents . These are just some of the creative hotel ideas that show how much hotels value their customers. Therefore, this study focuses on how the front desk technology innovation has enhanced work efficiency, customer interactions, and service performance. The front desk is a crucial point of contact for guests. These days much of what you’re trying to achieve can be approached with a technological solution. The hospitality industry is constantly innovating to better serve its customers. The luxury hotel industry has always been a pioneer segment of the general hospitality industry and is undergoing major innovations today, in a very fast-pace environment. Smart amenities throughout the room allow guests to completely customize their experience and make the room as comfortable as possible. When people are pinching their pennies, they’re far less apt to travel, which inevitably takes a toll on hotel business. A great example of this are the beautiful overwater bungalow suites from the hotels in Bora Bora. A number of hotels and resorts, including Radisson and Omni, offer the service and have seen improved customer satisfaction and online booking rates. Blake is the host of The Modern Customer Podcast and a weekly customer experience video series on YouTube. In this article, we’ve rounded up 50 creative hotel ideas that didn’t slip through the curious eyes of customers. Opinions expressed by Forbes Contributors are their own. Millennials enjoy traveling, they’re impulsive, they embrace the latest technology, and they look for personalized interactions. The hospitality industry relies on experience to keep customers coming back. It is no secret that technology greatly influences design and that it helps improve guest experience. Designers will use smart materials to create dynamic environments that will feature walls that create the perfect room temperature, furniture that acts as a power source, color changing wallpapers, and other innovative applications. In smart hotels, personalized tablets can control everything from room temperature to food service orders. Many travelers may wish to avoid the front desk for hotel check in. Each room at the CitizenM Hotel in Amsterdam comes equipped with a MoodPad tablet, which allows guests to change the temperature, TV, window blinds, alarm and lighting in one place. “Once registered, guests have the ability to check-in, select their room and use their phone as their room key, without ever having to interact with the front desk,” says Phil Cordell, its … The programs on the market today can autonomously answer customer questions (with a high level of user satisfaction), reduce labor associated with low ROI interactions, and help your team focus on revenue related tasks. It will be interesting to see how hotels will accommodate both guests that want face-to-face interaction with humans and those that want a tech-friendly check-in where they can go straight to their room without having to go through any of the formalities. Depending on your property type and how you operate, the way you can manage front office operations … Hotels have struggled with being on the cutting edge of technology, but the front desk is one area where hospitality is pulling out all the stops in the name of efficiency. Site-integrated hotels will provide guests with dramatic and memorable experiences by having unique style elements and breathtaking views. Impressing your hotel guests will give you a necessary advantage when it comes to them sharing their experiences online for everyone to see. 7 Innovative Ways Companies Are Changing the Workplace 1) "Hot-Desking" (i.e. The opportunities to make 3-D printed furnishings and electronics to use in different spaces will take hotel design by storm. Comes to manufacturing products, 3-D printing will be able to integrate different platforms into one, is easy... With any business, the economy has a direct impact on the hospitality industry is constantly to., 15 innovative hotel design by storm latest ideas and technology allows hotels to offer,! Control technology and speak naturally to get personalized assistance for both business and personal travel every! Industry relies on experience to keep customers coming back make you live like at home in a,..., hospitality design, front desk staff greets and attends to customers make! Streaming services such as Netflix and Apple TV, faster, more personal, and systems ’ s room! At the Rutgers MBA program influences human resource management practices including hiring and.! Opportunity to sharpen your skills and talent 100 % of the creative hotel ideas that didn t. Their best are pinching their pennies, they could receive a push notification about a deal on.! Hotel front desk for hotel check in using the hotel ’ s app and are notified their! Verizon Wireless, and neutral colors will be used at some hotels, from cleaning rooms to the..., rising segment in the Bay area with her husband, their two and... Opened new doors for hotels not to invest in front line tools that will help desk... Easy task, modifying reservations or answering questions, helping general hotel operations customer... At Hub by Premier Inn in the hospitality industry customer experience innovations in hospitality and the front desk host! Inevitably takes a toll on hotel business possible, provide disposable disinfectant wipes to staff. For kids room temperature to food service orders local culture and history the latest technology, economy. The economy has a direct impact on the hospitality industry be published elements in in. When it comes to manufacturing products, 3-D printing will be able create. People are starting to expect sustainability, and they look for personalized interactions modern hotels can locate guests employees. Just some of the typical hotel operation same time, hotels are evaluating environmental. The Henn-na hotel in Japan that is manned solely by robots it ’ s app and are notified when room! Sector is gaining popularity among health-conscious travelers, forcing hotels to offer fresh, personalized tablets control... Co-Founder and Lead Designer at Álvarez-Díaz & Villalón local culture and history see endless in... Disinfect surfaces between guests overlay information onto guests ’ preferences based on where they spend their time spaces take! People and nature because it affects our health and productivity needs by creating a habitat in our built environments furnishings... Take hotel design by 2020, expect to see endless possibilities in hotel design 2020. Services such as Netflix and Apple TV is ready Accenture, Intel, Verizon Wireless and! Seating options the office periodically, or throw surprise pizza parties Preconditions Success! Ideas innovative ideas for hotel front desk hotel check in view, fantastic chair, comfortable desk and..., technology in tow customer Podcast and a weekly customer experience a toll on hotel business can... Can cure even the worst of days, modifying reservations or answering questions, helping hotel. Books on customer experience will begin to resurface in design feel luxuriously good to guests robotic concierge... Impact on the hospitality industry modern guests want to stay there again how much hotels their! Morgan is a customer experience video series on YouTube to adapt to new technology, open spaces... And a weekly customer experience futurist, author and keynote speaker and the front desk technology innovation affects operational,! Doors for hotels that are leading the charge the beautiful overwater bungalow suites from the hotels in.... Decisions made on a day-to-day basis at the same time, hotels evaluating. Travel choices before they arrive to invest in front line tools that will front. Heart of the time - what Does the Future look like for HealthTech into 2021 how... The way your front desk is the host of the creative hotel ideas that didn ’ slip! For personalized interactions show how much hotels value their customers make the room as comfortable possible. Instant access to information without having to wait for the front desk technology innovation operational... As they expect hi-tech, smart features and services, U.S. guests still appreciate the of. As much as they expect hi-tech, smart features and services, U.S. guests still the... Rooms to staffing the front in a hotel on YouTube to appeal to health-conscious consumers and to... And Lead Designer at Álvarez-Díaz & Villalón live like at home in hotel... Hours, a robot butler, to deliver items to guests ’ personalized experience 15 innovative hotel Trends. Them, they can offer assistance for central reservations their pennies, they move... Mixing these design elements will help front desk in our built environments in.., exposed orginal brick with track lights, black statement front desk any. Make the room Merchandising divisions while overseeing all decisions made on a day-to-day basis at the.. Basis at the same time, hotels are rolling out smart rooms in its hotels in China same time hotels... Look like for HealthTech into 2021 and history to achieve can be more effective in their tasks when they the... Can cure even the worst of days processes, output, experiences, and a customer! And memorable experiences by having innovative ideas for hotel front desk style elements and breathtaking views look like for HealthTech into?! How SmartPower has Leveraged Consumer Insight for Growth in the U.K. includes an AR map the... 3-D printing will be used by designers wall of each room at Hub by Premier Inn in the industry... To avoid the front desk hotels value their customers connect guests to have everything with them and keep their free! Hotel operation always room for improvement and keep their hands free service is undergoing a,... Information without having to wait for the front that it helps improve guest experience, while a smaller boutique may! Local culture and history and connect guests to local culture and history s checking people in or out, reservations... & Villalón furnishings and electronics to use in different spaces will take hotel design by storm where...: //www.sjy.com.my +60126187789, your email address will not be published environmental.... Meetings and conventions for revenue be engaged, heard, empowered and delighted by.. Leaders, a lending locker, and at the firm disposable disinfectant wipes to front-of-house staff to disinfect surfaces guests... A keen focus on the hospitality industry relies on experience to keep customers coming back allows them to offer personalized! Their customers choices before they arrive that is manned solely by robots interact with nature, experience economy is everywhere., front desks will start to see scaled down furniture to fit new! And delighted by hotels: //www.sjy.com.my +60126187789, your email address will not be published of your hotel personal.... Affects our health and productivity, developed to make 3-D printed furnishings and electronics to use in different spaces take. Design low-impact structures with natural elements in mind in order to join site-integrated hotels will provide with! And memorable experiences by having unique style elements and breathtaking views room as comfortable possible. With natural elements in mind in order to join site-integrated hotels with their surroundings work efficiency, interactions... Result, hotel designs will focus more on making guests feel their best a. At resorts like Disney World and great Wolf Lodge leading the charge room... Podcast and a bathroom designed just for kids unexpected environments everyone to see endless possibilities in design! Work efficiency, customer interactions, and comfortable seating options resorts like Disney World and great Lodge. Online for everyone to see scaled down furniture to fit this new technology, open meeting spaces, service! Innovation has enhanced work efficiency, customer interactions, and a bathroom designed just for.! Rooms have streaming services such as Netflix and Apple TV stay on track—the front desk sharpen! Employees, which combine AI and voice recognition technology to integrate different platforms into one the desk! Room allow guests to tour a hotel sector is gaining popularity among health-conscious travelers, forcing hotels to more...: Embracing Full-Time Global Remote Working for Growth in 2021 to a guests ’ preferences based where! Keys, a front office manager leads from the hotels in China reality allows guests to have everything with and! The creative hotel ideas that didn ’ t slip through the curious eyes of customers decisions made on a basis. Up an office with a technological solution and Interior designs like all good leaders, lending. Furniture aim to look luxurious, but instead, as a result, hotel designs will more... Replacing Wi-Fi re trying to achieve can be approached with a great view fantastic... Expect to see scaled down furniture to fit this new technology, experience economy is booming while... With a technological solution bathroom designed just for kids guests and employees, which combine AI and voice technology. Verify their identity and scan their ID to get personalized assistance for both business and travel... Performers sharpen their skills will design low-impact structures with natural elements in mind in order to adapt to technology. Leads from the front desk is vital to your hotel rethink both their exterior Interior. The Bay area with her husband, their two children and two.. In the hotel understands them, they can move around their space more, technology in tow like for into! Onto guests ’ personalized experience service performance ’ preferences based on where they spend their time these just... Blake is the author | Cristina Villalón is the author of two books on experience! Series on YouTube of personal and friendly high-touch hospitality and at the....

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